ISO/IEC 20000:2011

a pocket guide

Mart Rovers

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ISO/IEC 20000:2011

paperback/ gebrocheerd: € 19.57: GRATIS verzending! (NL)

ISBN: 9789087537265, geïllustreerd, March 2013, Engels
Formaat: 16.0 (h) x 10.4 (b) x 1.4 (d) cm. Gewicht: 168 gram.

Uitgever: Van Haren Publishing

serienaam/reeks: Best practice

redactie: Jane Chittenden


This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011 and a short summary of ISO/IEC 20000-2:2012. It brings ISO/IEC20000 Part 1 and Part 2 within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read format:
* it promote the awareness and the acceptability of ISO/IEC 20000 Part 1 and Part 2 as a valid standard for IT Services organizations;
* it supports ISO/IEC 20000 training and certification and
* it is a quick reference for practitioners to the core content of ISO/IEC 20000.

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