ISO/CEI 20000

introduction

Selma Polter; Tineke Verheijen; Leo van Selm

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ISO/CEI 20000

paperback/ gebrocheerd: € 52.95: GRATIS verzending! (NL)

ISBN: 9789087535575, geïllustreerd, 221 blz., December 2018, FRE UITVERKOCHT!

Uitgever: Van Haren Publishing

serienaam/reeks: Best practice

redactie: Jan van Bon

vertaald door: Bénédicte Volto

beschrijving

CONTAINS THE TEXT FOR ISO/IEC STANDARD
This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation

Languages available: English, German, Spanish,, Dutch, Japanese

Meer teksten en voorbeelden:

toelichtingCONTAINS THE TEXT FOR ISO/IEC STANDARD
This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation
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