ISO/IEC 20000

an introduction

Jan van Bon

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ISO/IEC 20000

paperback/ gebrocheerd: € 57.23: GRATIS verzending! (NL)

ISBN: 9789087530815, 226 blz., April 2008, Engels
Formaat: 24.0 (h) x 17.0 (b) x 1.4 (d) cm. Gewicht: 519 gram.

Uitgever: Van Haren Publishing

serienaam/reeks: ITSM Library

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beschrijving

Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish.

CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD
This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation

Languages available: English, German, Spanish,, Dutch, Japanese

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ISO/IEC 20000

paperback/ gebrocheerd: € 57.23
Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish.

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