Measuring the Performance of Public Services

Principles and Practice

Pidd, Michael

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Measuring the Performance of Public Services

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ISBN: 9781107004658, 316 blz., July 2017, Engels UITVERKOCHT!

Uitgever: Athenaeum Uitgeverij


Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. This book shows how the principles, uses and practice of performance measurement for public services differ from those in for-profit organisations.

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